Help & FAQs
Fast help for your account, orders, and wellness choices.
My Account
Secure tools to edit your profile, view orders, and save payment methods.
Check spam/junk. Add noreply@vitaligrow.com to your contacts, then reset your password and try again. If your company uses strict filters, ask IT to allowlist our domain.
My Account → Account details. Update your info and click Save changes.
My Account → Addresses. Click Edit on Billing or Shipping.
My Account → Orders → View. You can print invoices/receipts there.
My Account → Payment methods. Add a card (uses secure, tokenized processing) or remove one anytime.
Most in-stock orders ship within 1–2 business days. Backorders ship as soon as they arrive; you’ll get an email update.
We ship to many countries. Duties/taxes are set by your local customs office. Some products (e.g., certain herbs or probiotics) may be restricted—please check your country’s import rules.
More information can be found on the Delivery Information Page.
Email us within 7 days of the expected delivery with your order number and photos (if damaged). We’ll help locate the package or replace/refund as appropriate.
We will return damaged and / or defective product. All other returns must be manually reviewed. More information on the Returns and Exchanges page.
If it hasn’t shipped yet: yes. Contact support or use Order notes on your order page.
Where required by law. It’s calculated at checkout based on your shipping address.
Orders, Shipping, Returns
From checkout to doorstep—what to expect and how we help.
Product Quality & Sourcing
GMP manufacturing, third-party testing, and clean ingredients.
Yes—our core lines are produced in GMP-compliant facilities with third-party testing for identity, potency, and purity (microbials, heavy metals). Certificates of Analysis (COAs) are available upon request for most items.
Check the Supplement Facts and Allergen tabs on each product page. We clearly label vegan, non-GMO, gluten-free, soy-free, and organic options when applicable.
We prioritize ethically sourced botanicals, standardized extracts, and bioavailable forms (e.g., chelated minerals, methylated B-vitamins) from vetted partners.
Yes—each bottle lists a lot number and best-by date. Store in a cool, dry place away from sunlight unless the label says otherwise (e.g., refrigerate after opening).
No. We share evidence-informed education and quality products, but nothing here replaces personalized care. Always consult your healthcare professional, especially if you’re pregnant, nursing, have a medical condition, or take medications.
See our Expert Articles section for topic deep-dives (e.g., immune support, stress, energy, digestion). Many product pages include “Who it’s for,” dose ranges, and common pairings. When in doubt, ask your practitioner.
Yes—some botanicals and nutrients can interact (e.g., anticoagulants, blood sugar meds, thyroid meds). If you’re on prescriptions, check with your healthcare provider before starting anything new.
General tips:
Fat-soluble vitamins (A, D, E, K): with a meal containing healthy fats.
Minerals: split doses can improve tolerability/absorption.
Adaptogens/energizers (e.g., ginseng): earlier in the day if stimulating.
Always follow each label’s directions.
Often, yes—many formulas are designed to complement one another (e.g., vitamin D + K2; magnesium in the evening). Start low, go slow, and introduce one change at a time so you can track how you feel.
Holistic Health Guidance
Practical tips to use supplements safely and effectively.